Our online store is available to customers residing within the UK and we only deliver to UK addresses. Our deliveries are undertaken by either Royal Mail or a professional courier service and all deliveries are trackable and will occur within 3 working days of your order being received.
Delivery is free on all orders over £65 in total. Orders under £65 will incur a £3.95 delivery charge with the exception of some smaller items which will incur either a £2.95, £1.95 or £1.00 charge (highlighted on the individual product page).
For customers in and around the York (UK) area we also offer a click & collect service. This service is free of charge but will require collection of your order from our office location (The Raylor Centre, James St, York YO10 3DW) during reception opening hours (Mon-Fri, 9.30am to 4pm). Your order will be ready to collect within 2 working days of receipt, but often quicker. Please contact us if you have any questions about this service ahead of placing an order.
If you change your mind about your order or are not fully satisfied with any product purchased from us through this website then you are welcome to return it to us for a full refund within 14 days of receipt. Please use our contact form to let us know that you wish to return a product. Please make sure that you quote your order number when contacting us as proof of purchase. You can also call us on 01904 393175 (Mon-Fri, 10am to 6pm) if you would like to speak to us about your return.
To receive a refund your product(s) must be returned to us in the original unopened packaging with all associated accessories or parts and must be in an unused condition. You can send the product(s) back to us at your own expense but please ensure you use a service with proof of postage.
Non-faulty goods may not be returned after 14 days of you receiving them.
In the unlikely event that a product purchased from us is faulty then within 14 days of receipt we will exchange the faulty product or give you a full refund if requested. The faulty product must be returned to us for a refund to be issued.
Please contact us through our contact form if a product you have purchased through this website is faulty. You can also call us on 01904 393175 (Mon-Fri, 10am to 6pm) if you would like to speak to us about a problem with your purchased product.
Cancelling an Order
You can contact us to cancel an order by using our contact form at any time. As long as the product(s) have not already been dispatched then there will be no charge for cancelling an order. If your order has already been shipped then your order will be subject to the conditions of our Returns Policy above.
If you have any questions about our delivery or returns service then please contact us.